FAQs

FRAGRANCE 101

The House of Creed hand-selects the very best crops - including blooms, fruits and spices - to create each “Millesime”, or Creed fragrance. Millesime indicates that The House of Creed has hand-selected the very best crops - including blooms, fruits and spices - to create each Creed fragrance. Creed Millesime fragrances are blends that consist of the highest-quality concentration of infused essential oils made from raw materials.

Millesime can also refer to our fragrances being hand-crafted by our Master Perfumer, Olivier Creed.

These terms reference the concentration of essential oils in a scent. Parfums or perfumes are the strongest strength with approximately 20-30% of essential oils. Eau de Parfum (EDP) represents midrange strength consisting of 10-15%, and Eau de Toilette (EDT) is the lightest strength containing the least amount of essential oils with a range of 3-8%. The House of Creed’s EDP compound is 18-25%, and our EDT compound is 7-9%.

The most significant influence on scent longevity is ensuring that skin is properly moisturized prior to applying the scent. Layering products such as body lotions or oils with the same scent will also increase the longevity and intensity of a scent.

We recommend applying your Creed fragrance on each of your wrists and each side of your neck. We also recommend spraying the back of your neck so that you leave a scent trail behind you. It is recommended to apply the fragrance directly to the skin to allow the fragrance to blend with one’s chemistry as well as emit scent when warmed by the body. Do not rub the fragrance on skin or rub your wrists together, as this will alter how the fragrance develops.

Some notes in our handcrafted fragrances can be photosensitive. It is possible they can change color over a long period of time, if they are exposed to direct light.

The shelf life of our artisanal fragrances begins with the first spray once the scent has been introduced to air, allowing for a 3-5 year shelf-life as long as they are stored properly.

To maintain the quality of your Creed scents after purchase, we advise that they are stored away from daylight, heat and extreme temperature change, which are the greatest causes of perfume deterioration.
The perfect environment for a Creed fragrance is a dark, cool space like a drawer, or on a shelf in a closet in a room with stable temperature. Do not store your fragrance in a bathroom or car.

The House of Creed is the only fragrance house in the world that still relies on the ancient infusion technique to capture the raw and rare materials of each perfume. Creed uses an average of 65% natural raw materials across their fragrance formulations. Due to the nature of fragrance, there is no opportunity for any fragrance to be 100% natural. Please note all Creed fragrances and ancillary products are Paraben and Phthalate free.

An ancillary product is typically a bodycare item that is scented to match its namesake fragrance and is used to layer and intensify the scent but is also excellent to wear on its own. Ancillaries are available in the form of lotions, shower gels, after-shave balms, deodorants, shaving soaps & bowls, body soaps and perfumed oils at The House of Creed.

Our Customer Services Specialists are here to assist you with personalized recommendations. You can reach us at customerservice@creeboutique.com, Live Chat, Text or on the phone from Monday to Friday, 9am-6pm EST at (877) 532-2733.

SAMPLES

Yes. Two complimentary samples are offered with every full-size product order. You can also purchase one of our Sampler Sets to experience Creed fragrances.

Currently, The House of Creed offers Sampler Sets for purchase. Our Sampler Sets include three Creed fragrance vial. Each vial is 2ml and includes approximately 20-30 sprays of fragrance. Please note, Sampler Sets are final sale and cannot be returned or exchanged.

Every full size Creedboutique.com order comes with two complimentary samples and we strive to accommodate all sample requests. However, substitutions will be made if the original request is not in stock. Complimentary samples are not included with Sampler Set orders.

SHIPPING

Shipping is available within Canada, Puerto Rico and the United States only. Creedboutique.com DOES NOT ship to PO/APO/FPO addresses.

Orders placed over the weekend will ship the following business day (on Monday). Orders placed after 11:30 AM EST will ship the next business day.

View our full Shipping Policies here

FedEx Ground shipping and 2-day shipping is complimentary within the United States. Overnight delivery is available for $50.00 per order.

Yes, CreedBoutique.com does ship to Canada. However, orders of more than one Sampler Set or including a full-size product are subject to a $55 shipping fee. Orders of one Sampler Set will be shipped USPS Ground with no additional fee.

Yes, overnight delivery is available for an additional fee of $50 per order. However, due to federal regulations, Flacons in 250ml size or larger are available for ground shipping only.

To view the shipping status of your order, please log into your CreedBoutique.com account. Then click on “Order History”. To view tracking details, click on the order number and the tracking number will be displayed — you may click on that link to direct you to the courier’s tracking page. An email will also be sent to the email address provided with all tracking information.

Valid orders placed by 11:30 AM EST Mon-Fri will ship the same day. Orders that include one Sampler Set or a Flacon will be shipped ground. All other orders will be shipped with complimentary 2-day shipping. The shipping time starts when the order leaves the warehouse, not when the order is placed. Saturday delivery is not currently available on CreedBoutique.com. Please note, Holiday schedules may affect or increase order preparation timing. Additional validation may be required for all orders and may delay delivery.

If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at CustomerService@CreedBoutique.com. We will make every effort to ensure the correct delivery of your order.

Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.

If you believe your package is missing, we will start a trace with FedEx and take the required follow-up steps to place a claim in needed. This process takes 3-5 business days. We cannot replace packages until they have been confirmed missing and/or a claim has been substantiated by the Shipper.

If your package was damaged during shipment, save the box and merchandise and notify us immediately at CustomerService@CreedBoutique.com with your order number and photos of the damaged products. We will arrange FedEx to retrieve and inspect the package and the damaged items will be replaced.

TROUBLE SHOOTING

“Payment Error” means that details of your order do not correlate with the method of payment and your order has been declined. Your payment method has not been charged. An incorrect address or even a typo in the payment information will cause an order to be declined. We recommend speaking with your financial institution directly as this may clear up any potential discrepancies or simply reattempting your order ensuring that all information is current and correct.

Select the Login link in the upper right-hand corner of any page. Then enter the email address and password supplied when creating your account.

If you are signing in with your login from before 01/16/2020, please check your email to reset your password or create a new account as we have upgraded our website.

You can retrieve your forgotten password by selecting the Login link in the upper-hand corner of any page and then you would click on the “Forgot Your Password?” link found on the Customer Login page or during the checkout process while placing a new order.

Log into your account using the email address and password associated with your account. Select “View Addresses” and choose to update an existing address, add a new address or delete an address. You may also add or update an address during the checkout process.

Information provided with your order has prompted our online security measures requiring additional review of your order. Please contact Customer Service at (877) 532-2733 Monday – Saturday 9am – 6 pm EST to allow us to assist you further.

We are currently not able to merge any previous purchases into existing accounts. Please note, if you are placing an order as a guest and have an existing account, your new purchase will not be linked to your account.

GENERAL

The House of Creed was founded in 1760 and today, is located just outside of Paris. It is one of the world’s oldest, fragrance houses, spanning seven generations from father to son for over 250 years. The House of Creed is the only fragrance house still using a 4000-year-old infusion technique to capture the highest quality concentration of natural essential oils. Olivier Creed and his son Erwin Creed travel the world to find the finest raw materials to use in their artisanal fragrances. All fragrances are hand crafted in France.

As the official online store for The House of Creed fragrances in North America, we offer guaranteed authentic Creed fragrances hand-crafted by The House of Creed in France. Additionally, we offer complimentary 2-day shipping with a qualified order. We also offer complimentary samples with all full-size orders.

If you haven't signed up for our mailing list, please do. We will let you know about the latest launches, news and offers. While we may not offer discounts often, our Travel Atomizer Coffrets and Sampler Sets are a great way to experience a variety of Creed fragrances.

Authorized Creed retailers do not discount authentic Creed products. Retailers offering Creed products at discounted prices are not representatives of Creed. This means that these retailers are not affiliated or substantiated with The House of Creed. As such, we are unable to verify that the product purchased at an unauthorized retailer is not old, fake, tampered with or defective.

Your personal information including name, email address, billing and delivery address when applicable is securely stored in our e-commerce database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is only saved upon your request.

Yes. Our shopping cart processes all information by using the latest SSL128-bit security technology.

ORDERING

Click on "My Account" in the upper right-hand corner of any page. Then enter an email address and password you will remember and continue to enter your information when requested.

Products are available from each section in the main menu and are also searchable via the search box in the upper right-hand corner of the website. On each product page, select the size of the item you would like, if applicable, and then the quantity you want to order and add the item to your cart. Continue to add additional items to your cart or continue through to the checkout process.

We accept Visa, MasterCard, Discover and American Express via the secured online payment processor, Square. Payments are also accepted via PayPal.

Sales tax is applied to orders shipping to any state that carries our product in a Creed Boutique, excluding Florida. Orders based in Canada will be responsible for international taxes or duties at the time of purchase. Pricing on CreedBoutique.com is reflected in USD.

RETURNS

We accept returns within 14 days of purchase or delivery that are unopened, unused and have not been tampered with.

We cannot accept returns and exchanges of Creed products purchased at our authorized retailers.

GIFT CARDS

E-Gift Card purchases can be made only with a U.S., Puerto Rican or Canadian credit card.

Creed E-Gift Cards are only redeemable on www.CreedBoutique.com where shipping is only available to the U.S., Puerto Rico and Canada.

Creed E-Gift Cards cannot be returned or exchanged after they have been delivered to the recipient.

No. You will only be charged the face value of the E-Gift Card.

Not currently. Please contact our Customer Service team to cancel your E-Gift Card at (877) 532-2733 Monday thru Saturday from 9am – 6pm EST. A replacement e-card will be issued for the new value.

If you chose a delivery date that is in the future, you can cancel your purchase by contacting our customer service at 877-532-2733. If the delivery date is today or in the past, your purchase cannot be cancelled.

When purchasing a Creed E-Gift Card, an email will be sent to the recipient informing them of your gift with a link to our website and the unique voucher code to use to enjoy their E-Gift Card. If purchasing outside of business hours, please allow 24 hours for your purchase to be processed and approved.

You will receive a message to your e-mail informing you of the delivery confirmation to the recipient.

To use your E-Gift card, simply visit www.CreedBoutique.com, shop your favorite fragrances and enter your unique gift card code at checkout in the “Promo Code” field. The amount of your E-Gift Card will be deducted from your total order.

If the total amount of your order is less than the value of your Creed E-Gift Card, you will receive an email indicating the balance remaining on your card with a new unique E-Gift Card code of the corresponding unused value to use toward your next purchase.

When the total amount of your order exceeds the total value on your Creed E-Gift Card, the credit card you choose to use will be charged the remaining balance. All of the value on your Creed E-Gift Card will be used first before any amount is charged to your credit card.

There is no expiration date on your E-Gift Card.

If you are not sure if your E-Gift Card reached its destination, we encourage you to contact the recipient directly. Because of spam filters that may block incoming email, the recipient of your E-Gift Card may not have received or seen the card. If you need any assistance, please contact our customer service at 877-532-2733 Monday thru Saturday from 9am – 6pm EST.