FREQUENTLY ASKED QUESTIONS

FRAGRANCE 101

The term "Millesime" as used by Creed has two meanings. First, it indicates that Creed has hand selected the very best crops - including blooms, fruits and spices - from a given year's harvest in creating each batch of Creed fragrance. Second, Creed uses the term to indicate what otherwise is generally known as "Eau de Parfum" strength.
These terms reference the concentration of essential oils in a scent. Parfums or perfumes are the strongest strength with approximately 20-30% of essential oils. Eau de Parfum (EDP) represents midrange strength consisting of 10-15%, and Eau de Toilette (EDT) is the lightest strength containing the least amount of essential oils with a range of 3-8%. The House of Creed’s EDP compound is 18-25%, and our EDT compound is 7-9%.
The most significant influence on scent longevity is ensuring that skin is properly moisturized prior to applying the scent. Layering products such as body lotions or oils with the same scent will also increase the longevity and intensity of a scent.
The House of Creed recommends three heavy spritzes on the inside of your wrist. Next, apply or dab your wrist to your pulse points (at the back of your neck and behind your ears) to best smell the scent. Remember to apply the scent at the very beginning of the palm of your hand; the inside of your wrist.
An ancillary product is an item scented to match its namesake fragrance exactly and is used to layer and intensify the scent, but is also excellent to wear on its own. Ancillaries are available in the form of lotions, shower gels, after shave balms, deodorants, shaving soaps & bowls, body soaps and perfumed oils at The House of Creed.
Please visit our Scent Finder here to discover the fragrance that would best fit you: Our Customer Services Specialists are also here to help you with personalized recommendations at customerservice@creedboutique.com or on the phone from Monday to Saturday, 9am-5pm EST at (877) 532-2733.

SAMPLES

"Yes. Complimentary samples are offered with every full size product orders. You can also buy one of our Sampler Sets to experience Creed Fragrances here."
We strive to accommodate all sample requests for orders at Creedboutique.com. However, substitutions will be made if the original requests are not in stock. 
At this time, we are offering samples for purchase. Our sample set is $30 which includes 3 different fragrances of your choice. Each vial is 2ml and can be purchased here.
"Yes, during the checkout process there is a survey after you place your order where you can specify your fragrance category and/or specific fragrance requests to be added to your order. Do note our complimentary samples are limited to every full size product orders. "

SHIPPING

Shipping is available within Canada, Puerto Rico and the US only. Creedboutique.com does not ship to PO/APO/FPO addresses.

Orders placed on Saturday or Sunday will usually ship the following business day (Monday). Orders placed after 11 am EST will be ship the next business day.

View our full Shipping Policies here
UPS ground shipping is always free. UPS 3-day delivery is available for $22.00. 2-day delivery is available for $28.00 and overnight delivery is available for $50.00.
Standard shipping is offered complimentary via UPS ground which takes an estimated 3-5 business days for delivery. You may view the official UPS shipping map here to estimate the delivery time for your area.
Yes. Express 3-day, 2-day and overnight delivery is available for an additional fee. However, due to federal regulations, 8.4oz/250ml and larger flacons are available for ground shipping only.
You may view the shipping status of your order by logging into your account and selecting “History and Details of My Orders” and then viewing the tracking details of the respective order. An email will also be sent to the email address provided notifying you of shipping and providing you with tracking information.
Valid orders placed by 11:30am EST will ship that same day. Delivery via UPS ground shipping takes an estimated 3-5 business days. Expedited shipping is available for an additional cost. Please note that Saturday delivery is not available.

TROUBLE SHOOTING

“Payment Error” means that details of your order do not correlate with the method of payment and your order has been declined. Your payment method has not been charged. An incorrect address or even a typo in the payment information will cause an order to be declined. We recommend speaking with your financial institution directly as this may clear up any potential discrepancies or simply reattempting your order ensuring that all information is current and correct.
Select the My Account link in the upper right hand corner of any page. Then enter the email address and password supplied when creating your account.
You can retrieve your forgotten password by clicking on the “Forgot Your Password?” link found on the My Account page or during the checkout process while placing a new order.
Log into your account using the email address and password associated with your account. Select “My addresses” and choose to update an existing address or add a new one. You may also add or update an address during the checkout process.
Information provided with your order has prompted our online security measures requiring additional review of your order. Please contact customer service at (877) 532-2733 Monday – Saturday 9am – 5pm EST to allow us to assist you.

GENERAL

The House of Creed was founded in 1760 and today, is located just outside of Paris. It is one of the world’s oldest, privately owned fragrance houses passed down from father to son for more than 250 years, spanning seven generations. The House of Creed is the only fragrance house still using a 4000-year-old infusion technique to capture the highest quality concentration of natural essential oils. Olivier Creed and his son Erwin Creed travel the world to find the finest raw materials to use in their artisanal fragrances. All fragrances are hand crafted in France.
As the official online store for Creed Fragrances in North America, we offer guaranteed authentic Creed fragrances hand-crafted by the House of Creed in France. Additionally, complimentary samples and free standard shipping are offered with every order at Creedboutique.com.
We do not offer any discounts on our products. If you would like to be notified of our new product launches and exclusive online events, please sign up to our mailing list here
Authorized Creed retailers do not discount authentic Creed products. Retailers offering Creed products at discounted prices are not representatives of Creed. This means that these retailers do not work with us, the North American distributors for The House of Creed. As such, there is no way for us to verify the product purchased at unauthorized retailers which could be old, fake, tampered with or defective.
Your personal information including name, email address, billing and delivery address when applicable is securely stored in our e-commerce database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is only saved upon your request.
Yes. Our shopping cart processes all information by using the latest SSL128-bit security technology.

ORDERING

Click on My Account in the upper right hand corner of any page. Then enter an email address and password you will remember and continue to enter your information when requested.
Products are available from each section in the main menu and are also searchable via the search box in the upper right hand corner of the website. On each product page, select the size of the item you would like, if applicable, and then the quantity you want to order and add the item to your cart. Continue to add additional items to your cart or continue through to the check out process.
We accept Visa, MasterCard, Discover and American Express via the secured online payment processor, Authorize.net. Payments are also accepted via PayPal.
Sales tax is applied to orders shipping to any state that carries our product in an authorized retailer or Creed Boutique. Orders based in Canada will not be responsible for international taxes or duties.

RETURNS

Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to for a refund or exchange. Please contact customer service to allow a return merchandise authorization to be created for you.

View our full Returns Conditions Here
Please contact customer service directly at (877) 532-2733 Monday – Saturday 9am – 5pm EST to allow a return merchandise authorization to be created for you.
Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to for a refund or exchange within 14 days.

GIFT CARDS

E-Gift Card purchases can be made only with a U.S., Puerto Rican or Canadian credit card.

Creed E-Gift Cards are only redeemable on www.CreedBoutique.com where shipping is only available to the U.S., Puerto Rico and Canada.

Creed E-Gift Cards cannot be returned or exchanged after they have been delivered to the recipient.

No. You will only be charged the face value of the E-Gift Card.
"Not at this time. Please contact our Customer Service team to cancel your E-Gift Card at (877) 532-2733 Monday – Saturday 9am – 5pm EST and replace this order for a new value. "
If you chose a delivery date that is in the future, you can cancel your purchase by contacting our customer service at 877-532-2733. If the delivery date is today or in the past, your purchase cannot be cancelled.
On the delivery date you chose when purchasing the E-Gift Card, an email will be sent to the recipient informing them of your gift with a link to our website and the unique voucher code to use to enjoy their E-Gift Card.
You will receive a message to your e-mail informing you of the delivery confirmation to the recipient.
To use your E-Gift card, simply visit www.CreedBoutique.com, shop your favorite fragrances and enter your unique gift card code at checkout in the “Promo Code” field. The amount of your E-Gift Card will be deducted from your total order.
TIf the total amount of your order is less than the value of your Creed E-Gift Card, you will receive an email indicating the balance remaining on your card with a new unique E-Gift Card code of the corresponding unused value to use toward your next purchase.
When the total amount of your order exceeds the total value on your Creed E-Gift Card, the credit card you choose to use will be charged the remaining balance. All of the value on your Creed E-Gift Card will be used first before any amount is charged to your credit card.
There is no expiration date on your E-Gift Card.
If you are not sure if your E-Gift Card reached its destination, we encourage you to contact the recipient directly. Because of spam filters that may block incoming email, the recipient of your E-Gift Card may not have received or seen the card. If you need any assistance, please contact our customer service at 877-532-2733.